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24/7 Roadservices Australia’s core business is providing white label services to corporate clients to enhance long term customer engagement and loyalty. We provide Roadside Assistance directly to your customers on your behalf by way of our experienced Customer Service Team.
Our leadership team have specialised in these services for over 20 years and since 24/7’s inception in 2000 the business has developed proficiency and expertise in obtaining measurable outcomes for its business partners such as service retention, customer loyalty and renewals.
Our 24/7 National Call Centre facilities based in New South Wales, are purpose-built to handle the implementation and ongoing administration of inbound service calls for those members that are in need of emergency assistance in the event of their vehicle malfunctioning or breaking down.
Operating 24 hours a day, 7 days per week, we provide the following services on behalf of our retail partners:
Our clients range from Government Departments, Insurance Companies, Financiers, the Automotive Industry, Fleet Leasing Providers and Add-on Insurance and Extended Warranty
Services Fees are Determined by:
Roadside Assistance membership and service is provided by
mobile applications, web platforms
or call centre
operations. We provide your customers with real-time service
updates, and post-service surveys for ongoing quality
assurance.
Our telematics option provides GPS location services and live vehicle information enabling service requirement advice, improved service accuracy and speed of service.
24/7’s reporting suite delivers our retail partners with insights into their customers behaviours and experiences, providing additional business opportunities.
Your dedicated Account Manager will obtain all of your relevant information to enable a quick on-boarding process and provide your customers access to our services.
Our focus is to ensure minimal disruption to your operations during this process.
As a business partner, 24/7 can provide branded membership payment gateways, mobile apps and membership keyring tags.
Our experience in working closely together with our retail partners has yielded the best results through open communication and the sharing of ideas.
Customer loyalty is driven by consistent positive emotional experiences, physical attribute-based satisfaction and perceived value of an experience, which includes the products and/or services.
Not only do our services assist in building customer loyalty and improve value-add options to your overall proposition, but it also provides an additional revenue stream to your business.
With 24/7, there are no fancy buzzwords or slick marketing tag lines with no actual thoughtful meaning behind them. We stand by our promises and keep it real by offering great, old fashioned, customer service with a smile and second-to-none technology platforms, assisting your customers, quite simply, when they need it most.
